Technical Customer Success Manager
As a Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
Technical Consultant
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultant (French & English)
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Customer Success Manager (German & English Language)
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
Customer Success Manager
Skyhigh製品をご利用いただいている主要なエンタープライズクライアントに対し、ガイダンスとサポートを提供するカスタマーサクセスマネージャーを募集しています。信頼できるアドバイザーとして、お客様が当社のセキュリティポートフォリオを最大限に活用し、その価値を引き出して保護目標を達成できるよう支援するポジションです。セールス、サポート、製品部門と連携し、スムーズな移行を促進し、完全なカスタマーライフサイクルを管理することで、高い満足度を育み、更新を確実にし、拡張の機会を特定します。
ソリューション主導の打ち合わせや顧客訪問に積極的に参加し、顧客の要件を明確にし、市場差別化を図るソリューションを作成・提示します。エンゲージメントで必要とされる顧客のPOC、ベータ活動、および早期導入プログラムをサポートします。既存のフットプリントを拡大し、競合からの置き換えを推進するために、パートナーおよび顧客との信頼関係を構築頂きます。