User Experience Researcher
Bangalore, Karnataka, India
Job ID: JR0032764
Job Title:
User Experience Researcher
Role Overview:
Skyhigh Security is looking for a UX Researcher to help drive the evolution of our Security Service Edge (SSE) portfolio. In this role, you will plan and run user research studies to gather critical insight that will inform product strategy, requirements and design. This is a key research role in the India time zone, supporting our center of excellence for UX in Bangalore.
You will be working closely with users who are on the front lines of information security, learning in-depth about their complex workflows and using your findings to advocate for the user throughout the product development cycle. As a researcher, the work you do is essential on our mission to protect organizations and their data from threats.
Role Overview:
A little about the role:
Skyhigh Security is looking for a UX Researcher to help drive the evolution of our Security Service Edge (SSE) portfolio. In this role, you will plan and run user research studies to gather critical insight that will inform product strategy, requirements and design. This is a key research role in the India time zone, supporting our center of excellence for UX in Bangalore.
You will be working closely with users who are on the front lines of information security, learning in-depth about their complex workflows and using your findings to advocate for the user throughout the product development cycle. As a researcher, the work you do is essential on our mission to protect organizations and their data from threats.
About our company:
Today’s employees need to access data from multiple devices while working from home or the office. However, intentional or unintentional exposure of this data can have a material impact on the organization’s success. Protecting it is essential but can be difficult in this new environment.
At Skyhigh Security, we understand how important it is to protect data regardless of where it is. Our approach radically simplifies data security in these complex environments. We focus on the content, not the underlying technology through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard. We protect sensitive data no matter where the users are, what device they are using, and wherever data resides: on the web, cloud, and private applications.
At Skyhigh Security, we protect critical data anywhere – in any application and on any device.
We are a privately held company, backed by Symphony Technology Group, in their portfolio of industry leaders. As a part of this portfolio, we share some services with Trellix, therefore your application will be processed via shared system, but you are applying to Skyhigh Security!
In this role, you can expect to:
- Partner. Collaborate with UX designers and product managers on the research needs and objectives. Become their trusted ally in representing the voice of the user.
- Empathize. Meet with users to understand their needs, workflows and pain points. Listen to what they say and see what they actually do. Share their journeys, struggles and what will delight them with the rest of the organization.
- Inspire. Advocate for the user to stakeholders. Synthesize findings and show us what’s possible. Help us to understand how to improve workflows for users.
- Collaborate. Kick-off projects with your cross-functional team; work with them to determine research objectives and guide them through the best methods to get actionable insights. Work with our internal subject-matter experts to get a better understanding of the products and needs of our users.
- Follow through. Ensure that the voice of the user is considered throughout the design process and that research findings are added to the product management backlog.
To Fly High in this role, you should have:
- 2+ years of experience in UX Research with a portfolio that showcases past work experience and deliverables, highlighting your research and decision-making skills
- A Graduate or Undergraduate degree in Human-Computer Interaction, Human Factors, Psychology, Anthropology, Sociology or a related field
- An understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process and the ability to analyze data to produce actionable insights
- End-to-end experience with all aspects of the user research phases: Planning/Ideation, User Recruiting, Moderating Sessions, Synthesis & Analysis, Reporting & Communicating the research findings
- A highly collaborative mindset: experience working successfully with stakeholders to understand their product needs, converting them into actionable research findings
- Flexibility and the ability to adapt with a sense of curiosity; be able to hear and take in feedback – always willing to learn new things about your field and self
- Excellent communication, self-management, organizational skills and an appreciation for the art of storytelling; you will present and share findings with your team and stakeholders and ensure that research insights are not lost in the product development process
Company Benefits and Perks:
Why work here? It’s simple. You’re looking for a place you can call home; one that will invest in you, the whole you. We’re a people-first organization: we know that great companies start with great people. If you want to make a real difference and work with a diverse team that is passionate about protecting the world’s data, then come join us! We’re here to make the world better, to make you better – let us invest in you.
At Skyhigh Security, we value and embrace diversity and inclusion. Everyone can bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans, helping you plan for your future
- Medical, Dental and Vision Coverage
- Excellent Paid Time Off to relax and recharge
- Paid Parental Leave
- Support for Community Involvement and Volunteering
We're serious about our commitment to diversity, which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.