Technical Support Engineer

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Job ID: JR0033845

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Job Title:

Technical Support Engineer

Role Overview:

Skyhigh Security seeks a Technical Support Engineer for Gateway Security Products. The ideal
candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by
the ability to expand upon core knowledge. This is a great opportunity for someone with patience
and an empathetic view of the customer to hone their skills and advance their career providing
value to customers while working with an industry leader in Security technology.

Drive customer success and satisfaction by solving complex challenges with Security-
Centric Solutions. Provide a differentiated service experience with customer-relevant
outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions.

Interact with the Skyhigh Security Cloud customers via phone/email and
provide the highest level of urgency to resolve customer issues in a timely
manner.
Provide remote support on our product and resolve product-related issues
during POC & post-deployment phase, through research 
and
troubleshooting.
Debugging system-level problems in a multi-vendor, multi-protocol network
environment with high-level technical expertise on complex issues.
Work closely with Support Escalation engineers to resolve critical issues
Evaluate the scope for timely escalation and ensure that critical problems are
addressed as per the priority.
Document all technical issues, analysis, and communication with the customer
and ensure that the documentation is crystal clear with action items, CTAs, etc

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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